Reference

geo138 Privacy Policy for Your Account

geo138 Privacy Policy explains what we collect when you open an account, sign in from a phone or desktop, and use DANA, OVO, GoPay or QRIS.

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geo138 geo138 Privacy Policy for Your Account
CONTACT PATHS

Get Help With Privacy Requests

A clear support route helps when you want to ask about a stored record, correct an account detail or question a wallet reference. Sign in first when possible, then use the account help path so we can connect your request with the right record. Include your registered phone detail and payment receipt reference, but never send a password or full wallet PIN.

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Account help

Use the support route beside your account area to ask what personal data is connected with your geo138 access. We may ask for a phone verification step before discussing account-specific details.

Wallet status

For a DANA, OVO, GoPay or QRIS question, send the payment reference and visible status from your account. We use those details to locate the relevant record without requesting your wallet PIN.

Correction request

If your name, phone detail or account record needs correction, contact support through the account path and describe the change. We may request confirmation before updating data linked to access.

DATA PRACTICE

What We Do With Your Account Data

We handle account details for access, payment matching, security checks and support rather than publishing them to other account holders.

Account records

We may store your registered phone detail, verification result, sign-in events and account preferences. These records help us identify your account when you move from a mobile browser to desktop access.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may create references used to match payment status. We do not need your wallet PIN to investigate a receipt.

Cookies

Cookies and similar browser signals can keep a session active, remember selected settings and help identify unusual sign-in behaviour. You can manage browser cookie controls, though some account steps may stop working.

Account security

Phone verification, sign-in records and device details can support security checks. If a new phone or browser appears unusual, we may ask for another account confirmation before sharing records.

Retention

We keep account and payment records for as long as needed for access, dispute handling, security checks or legal duties. When a record is no longer needed, we remove or restrict it.

Your request

Ask for access, correction or deletion through the account help path. We will check your identity, explain any lawful reason for keeping a record and reply using the contact detail on file.

Privacy Policy Answers Before Account Access

These Privacy Policy answers cover the practical questions we expect before you open an account from Indonesia. They explain wallet records, phone verification, cookies, device access and the support route for data requests, with access depending on local law.

It covers account details, phone verification, sign-in and device records, cookies, payment references, retention and requests to access or correct data connected with your account.

We use your registered phone detail to identify the account, complete a verification step and protect access when a new browser or device is detected. Do not send your password to support.

Yes. The Privacy Policy covers transaction references and status details from DANA, OVO, GoPay and QRIS, plus bank transfer or virtual account records used to match your payment.

Yes. Use the account help path and request access to your stored personal data. We may verify your identity first, then explain the records connected with your account and any limits.

Send a correction request through account support, describe the inaccurate field and provide the account phone detail. We may ask for confirmation before changing data used for payment matching or security.

We retain payment and account records for access, dispute handling, security checks or legal duties as needed. After that need ends, we remove or restrict the record under our retention process.

Access depends on local law. You are responsible for checking whether account access and related activity are permitted where you live; our Privacy Policy applies where local law permits.

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